QUALITY Arc Energy Resources is an ISO 9001-2000 and ISO 3834-2 accredited company and an ASME U and R stamp fabricator. The following is extracted from our Quality Policy Statement: The Directors of AERL are committed to: • The implementation of a Quality Management System which interfaces with all areas of the Company’s activities and complies with the requirements of BS EN ISO 9001:2000. • Meeting the specific requirements for welding in ISO 3834-2: 2005, Quality Requirements for Welding, Fusion Welding of Metallic Materials, Part 2, Comprehensive Quality Requirements. • The maintenance and improvement of the system by the process of review and the provision of effective and efficient capital and human resources. • Improving profitability by continuous improvement of the Company’s systems and procedures • A QMS which identifies customers’ needs and endeavours to satisfy them with the aim of enhancing customer satisfaction. The system provides assurance that all the agreed requirements have been achieved within the completed product. • Nurturing the relationship with each customer with the aim of developing repeat business and adding to the value of our service, including the provision, where appropriate, of technical support on relevant aspects of welding and production engineering related to the manufacture of the customers’ product. • Communicating to all other employees the importance of satisfying customers’ and statutory requirements. • Recognising the importance of our employees’ contribution to the continued success of the Company through development of a human resources structure which conforms to the requirements of the Investors In People Award.